Exper+ise Money Back Guarantee

How to Claim

  1. Four weeks after purchase, email hello@essano.co.nz with the following information:
    • Full Name
    • Email
    • Phone Number
    • Bank Account Number, and
    • A clear image of the Receipt for the purchase of the Eligible Product/s.
If you experience any adverse reaction, please stop use immediately and contact hello@essano.co.nz. Be sure to patch-test before use.

    Exper+ise Money Back Guarantee Terms & Conditions

    1. To the extent of any inconsistency between these Terms and Conditions and any other published materials, these Terms and Conditions will prevail. By participating in this Promotion, you accept these Terms and Conditions. Claims not made in accordance with these Terms and Conditions will be disqualified.
    2. The promoter is Essano Limited, 127 Montgomerie Road, Airport Oaks, 2022, Auckland, New Zealand, telephone +64 9 256 2270 (Promoter).
    3. This Promotion is open to New Zealand residents only, aged 18 or over, who have purchased one (1) or more of the Eligible Products (as defined in clause 5) (Claimants) from the following retailers; Countdown, New World, or Chemist Warehouse NZ. Claimants must obtain and retain a receipt of purchase of the Eligible Product from the Retailer (Receipt). Employees or directors (and their immediate families) of the Promoter, agencies associated with this Promotion and employees of participating Retailers (and their immediate families) are ineligible to claim the Money Back Guarantee.
    4. The Promotion commences at 12.01am NZST on 3 July 2023 and closes at 23.59pm NZDT on 31 January 2024 (Promotion Period). Any Claim (as defined in clause 6) regarding an Eligible Product purchased after the Promotion Period will not be accepted. Claims must be submitted in accordance with clause 6. Claimants may only submit a Claim at the earliest, four (4) weeks after purchase of an Eligible Product, and at the latest, by 23.59pm NZDT on 31 January 2024 (Claim Period).
    5. The Promotion applies to the purchase of the following Exper+ise by essano haircare products (Eligible Products):
      • essano Exper+ise Hydration + Shine Daily Shampoo 600ml;
      • essano Exper+ise Hydration + Shine Daily Conditioner 600ml;
      • essano Exper+ise Hydration + Shine Daily Hair + Scalp Serum Treatment 50ml;
      • essano Exper+ise Growth + Volume Volumising Shampoo 600ml;
      • essano Exper+ise Growth + Volume Volumising Conditioner 600ml;
      • essano Exper+ise Growth + Volume Hair Scalp Serum 50ml;
      • essano Exper+ise Strength + Repair Bonding Shampoo 600ml;
      • essano Exper+ise Strength + Repair Bonding Conditioner 600ml;
      • essano Exper+ise Strength + Repair Bonding Leave-in Treatment 100ml;
      • essano Exper+ise Detox + Exfoliate Pre-rinse Treatment 100ml;
      • essano Exper+ise Detox + Exfoliate Balancing Shampoo 600ml;
      • essano Exper+ise Detox + Exfoliate Balancing Conditioner 600ml;
    1. Claimants can claim their money back for the price they paid for that Eligible Product (Claim). To make a Claim, Claimants must, within the Claim Period:
      • Visit www.essano.co.nz/pages/expertise-money-back-guarantee (Website) and follow the instructions,
      • Email hello@essano.co.nz with the following information:
        • Full Name
        • Email
        • Phone Number
        • Bank Account Number
        • A clear image of the Receipt for the purchase of the Eligible Product/s
    1. The Receipt must demonstrate the legitimate retail price of the Eligible Product purchased. It is the Claimant’s responsibility to ensure that all details are visible in the image of the Receipt. Any Receipts that have been forged, mutilated or tampered with in any way, or that are blurry, out of focus or incomplete, may, at the Promoter's discretion, be disqualified and the Claim declared invalid.
    2. The Promoter will not refund postage costs associated for the return of any product.
    3. The Promoter will accept a maximum of one (1) Claim per household. The Promoter will not consider Claims not completed in accordance with these Terms and Conditions or received after the Claim Period has ended. Incomplete or incomprehensible Claims will be disregarded. The Promoter accepts no responsibility for late, lost or misdirected Claims. Claims are not valid in conjunction with any other offer. Claims are open to purchases made by consumers only.
    4. Once a Claim is received and verified by the Promoter then, the Claimant will receive his or her money back for the purchase price paid for the Eligible Product (as shown on the image of the uploaded Receipt) in New Zealand dollars in the form of a direct bank payment.
    5. This Promotion is limited to the first 1,000 Claims.
    6. Direct bank payments will be made within twenty-eight (28) business days of their Claim being received, verified and found valid by the Promoter to the nominated bank provided in the Claim Form.
    7. The Promoter accepts no responsibility for any tax implications that may arise from the Claim. Claimants should seek independent financial advice in relation to any tax payable in relation to the Claim.
    8. The Promoter may, at its absolute discretion, reject a Claim if the Claimant:
      • Fails to establish his/her entitlement to enter this Promotion to the satisfaction of the Promoter;
      • Tampers with the Claim process or benefits from such tampering; or
      • Submits a Claim that is not in accordance with these Terms and Conditions.
    1. The Promoter also reserves the right, at any time, to verify the validity of Claims and Claimants’ details (including a Claimant’s identity, age and address). The Promoter may accept errors and omissions at its discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
    2. If there is a dispute as to a Claimant’s identity, the Promoter reserves the right, at its sole discretion, to determine the Claimant’s identity.
    3. Each Claimant agrees that he/she is fully responsible for his/her claim. To the full extent permitted by law, the Promoter excludes any liability in relation to Claimants submitted under this Promotion. The Promoter may remove any entry without notice for any reason whatsoever.
    4. The Promoter collects personal information in order to conduct this Promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and, as required, to regulatory authorities. It is a condition of making a claim that Claimants provide the personal information requested and consent to the use of their personal information as specified in these Terms and Conditions. If a Claimant does not provide the information and consent required, that Claimant’s Claim will be rejected. The Claimant may opt out of receiving further communications of this nature from the Promoter by contacting the Promoter. Claimants should direct any request to access, update or correct information by writing to the Promoter.
    5. If for any reason this Promotion cannot run as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the Promoter’s control corrupting or affecting the administration security, fairness or integrity or proper conduct of this Promotion, the Promoter can, at its sole discretion, take any action that may be available, and cancel, terminate, modify or suspend this Promotion.
    6. Any costs associated with accessing the Website is the Claimant’s responsibility and is dependent on the Internet service provider used.