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Redeem rewards with e-points
Every NZ$1 spent on each order = 1 e-point
Once you've earned enough e-points, you can redeem them for different rewards on online.
Choose to stack them up for bigger rewards or spend as soon as you're able to claim a quick win - it's up to you.
Ways to earn e-points
You'll earn 1 e-point for every NZ$1 spent on each order, not including shipping.
Swipe across to see other ways you can earn e-points for rewards.
Frequently asked questions
Have a question? Read our FAQs for more info.
What is essano rewards? How does it work?+
Simply put, it’s our way of giving back to our most loyal customers. Members who sign up to essano rewards earn e-points by shopping online. Every NZ$1 spent = 1 e-point.
Members can then redeem their accumulated points for their choice of rewards.
I signed up before you launched rewards, do I get anything for past orders?+
essano rewards launched September 2021.
As a ways of saying thanks to those that have been with us since the beginning, we're backdating rewards e-points to orders placed back to 1st January 2021.
All online purchases associated with your email login account made on this website on or after 1 January 2021 will have accumulated e-points.
Who is eligible to join essano rewards?+
We've made our rewards programme open to anyone who can currently shop online with us.
You'll need to create an account and check out your order using the same account each time.
The only exception are employees, affiliates, partners and organisations associated with Essano Limited as well as those part of our Bulk Buy Partner Programme.
How do I join the essano rewards?+
It's simple - you just need to create an account or log in.
How do I stop earning e-points?+
For whatever reason, if you wish to opt out of earning e-points and rewards, please contact us with the email associated with your account and we will remove you from our rewards programme, no questions asked.
I didn't log in before I checked out my order. Can I still get my e-points for that order?+
As long as you have an account and are eligible for essano rewards, please email us at orders@essano.co.nz with your order number in the subject line and we can manually add e-points to your account.
What are the terms of joining essano rewards?+
For the terms and conditions of our essano rewards programme, please click here.
What is an e-point?+
E-points are how we reward you for shopping online with us. E-points are virtual and can been redeemed for rewards.
You cannot exchange e-points for cash.
How do I earn e-points?+
You'll earn 5 e-points as soon as you sign up.
Every NZ$1 spent online = 1 e-point.
There are a few other ways you can earn e-points - please scroll up further on this page to see how.
Do I earn points for purchases made before you launched essano Rewards?+
We launched essano rewards October 2021.
As a ways of saying thanks to those that have been with us since the beginning, we're backdating rewards e-points to orders placed back to 1st January 2021.
All online purchases associated with your account made on this website on or after 1 January 2021 will have accumulated e-points.
Do e-points expire?+
E-points have no expiry date. :)
Is there a delay for e-points loaded onto my account?+
For online purchases, points are usually awarded instantly upon order completion.
For other activities, there may be a delay of up to 24 hours before the e-points show up in your account.
Can I earn e-points for orders made during a sale or promo?+
Absolutely. E-points are based on your order total, so you'll still earn 1 e-point for every NZ$1 spent online.
The cost of shipping does not go towards e-points.
What rewards and benefits can I get?+
The e-points you accumulate on your account can be redeemed for various rewards on your next order.
Please check out ways to redeem to see what rewards or discounts you are eligible for.
How do I use my rewards?+
As soon as you choose your reward and claim it, it will automatically apply on your next order.
Where can I use my rewards?+
Your redeemed rewards can only be used on essano.co.nz and essanobeauty.com.
They cannot be used on any other website or at retail stores that sell essano products.
Customers using essano.com.au can contact us at orders@essano.co.nz to have their NZ acquired points transferred to their Australian account.
How many rewards can I use in each order?+
You can only apply a single reward on each order, but you may redeem as many as possible provided you have sufficient e-points.
Rewards cannot be split across multiple orders.
Do my rewards expire?+
No, rewards redeemed with e-points have no expiry date.
Do I have to spend all of my e-points at once?+
No, once you have enough e-points for a reward, you will only exchange the necessary amount.
The remainder e-points will stay in your account, ready to be accumulated for your next reward.
Can rewards be exchanged for cash?+
No - all e-points, rewards and discounts cannot be exchanged for cash.
Are rewards refundable?+
No, once you have exchanged e-points for a reward, they cannot be refunded and put back into your account.
How does referral work?+
Share your unique link with a friend who has not shopped with us before. Your friend will get $10 off their first purchase.
When your friend creates an online account with us and completes their first purchase, you'll receive $10 in return as thanks.
How many friends can I refer?+
We love it when you share essano with your friends.
There is currently no limit to how many friends you can refer.
Receive NZ$10 to spend for every friend who makes a purchase through your referral. The more you refer, the more you'll get in return.
