essano Rewards Programme - General Terms & Conditions

22 September 2021.

Membership of the essano Rewards Programme ("The Programme") and its benefits are offered at the discretion of "Essano" Limited (“Essano”), which reserves the right to terminate, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Programme" at any time, with or without notice

“Essano” may change or modify these "Terms" at any time. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Programme" that “Essano” may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to redeem each of the Rewards; (iii) cease making a Reward available for redemption, (iv) institute or add blackout dates for earning Points and/or using the redeemed discount vouchers.

In the event of a dispute over ownership of an "The Programme"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration.

Abuse of "The Programme", including failure to abide by these "Terms", the sale or barter of Points, Rewards, Discount Vouchers, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by “Essano” in its sole judgment may result in cancellation of a Member's account and future disqualification from participation in "The Programme", forfeiture of all Points accumulated, and cancellation of any qualified Rewards and Discount Vouchers. 

You may cancel your membership at any time by emailing Essano’s Customer Service team at If you cancel your membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Programme", you release Essano, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Rewards and Discount Vouchers by an individual other than "The Programme"'s Member who earned the Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Programme", use of Rewards and Discount Vouchers, use of products or experiences from the Rewards, or agreement to these "Terms".

The "The Programme" and these "Terms" will be governed by and construed under the substantive laws of New Zealand without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of New Zealand.

The "Essano" logo, and other logos and taglines are the intellectual property of Essano.

If you have any questions about the "The Programme" or these "Terms", please contact our "Essano" Customer Service team at

"The Programme"

When a member joins "The Programme", he or she can earn points on purchases made on and (collectively as “The Website”)  for purchases paid for in NZ$. 

Points will be earned for purchases made from 1 January 2021 onwards on “The Website” as long as the purchase is made with an email-registered login at point of purchase. Purchases made with a non-registered guest account are not eligible for Points.


Anyone may enrol into "The Programme". However, employees of "Essano" Limited and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the "Essano" brand are not eligible.

Joining "The Programme"

A member would automatically enrol into "The Programme" online on “The Website” upon creating a login account based on one’s email. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including, and especially your email address. A member may update his/her personal information online at, or, or by emailing the "Essano" Customer Service team at . A member may opt-out of "The Programme" at any point in time by emailing the "Essano" Customer Service team at When a member opts-out, the member will lose all their entitlements, and forfeit all Points accrued and any qualified Rewards will be cancelled with immediate effect.

A member may join "The Programme" at any time by creating a login account any time.

Earning Points

Members receive five (5) points upon signing up for an account on, or

When purchases are made on “The Website” members will receive one (1) point for every NZ$1 spent on eligible products. The total points awarded per order is calculated based upon the order value as a total of all items’ final prices after discount, rounded up to the nearest NZ$1. The cost of shipping and delivery, however, is not eligible for points awards.

Purchases with other discounts and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of redeeming Rewards, and cannot be converted into cash. 

For points to be correctly awarded to the right account, purchases made on “The Website” has to be made on a logged in state with the members email-based login account. Purchases made with a guest account, or logged out state, are not eligible for points. 

There is no expiry date to accumulated points.


Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Programme”.

Rewards in the form of Discount Vouchers can be applied on purchases made on the “The Website”, subject to their expiry dates.

Each Discount Voucher must be applied in its entirety within a single order. The Discount Vouchers’ value cannot be partially applied, split across multiple orders or saved for future orders.

Only one (1) Discount Voucher may be applied within a single purchase.

Email and Privacy Policies

By registering for "The Programme", you agree to receive transactional emails regarding the "The Programme" from Essano. These may include information about Points, Rewards, Discount Vouchers, Programme updates, and other related materials at the discretion of Essano. 

Members may not unsubscribe from transactional emails of "The Programme", but can cancel their membership in "The Programme" as described in the "Terms". By registering for "The Programme", you consent to the collection, use and disclosure of your personal information as described in The Website’s Privacy Policy.


This offer is only valid for existing members (the “Referrer”) of “The Programme” making legitimate referrals to friends and family (the “Referred Friend”) who are a new customer of The Website. 

The Referrer qualifies for a reward of NZ$10 off their next order for each Referred Friend who completes their first qualifying order while using their referral discount code.

Only one discount code may be applied in every order.

Referrers must only send referral codes to contacts they know personally and who they think will genuinely be interested in being a customer of The Website.  Referrers must not 'spam' by sending bulk emails or emails to persons they do not know.

Rewards are not transferable or redeemable for cash.

The Referred Friend qualifies for NZ$10 off their first order.

Rewards can only be used for online purchases on The Website.

The referred friend offer cannot be claimed or used by The Referrer.

The referred friend offer cannot be combined with other discount codes in a single order and only one referral offer may be redeemed per order.

Rewards are not transferable or redeemable for cash.